Sometimes it pays to be vocal and assert your rights as a consumer. I received the email below after my angry spew in the guest comment card of hotel #3 in Beijing.
Dear Xxxx,
Thank you very much for taking the time to fill in the Guest Comment Card. I apologise to you that our staff were not flexible when an extra bottle of water was requested.
To make it more convenient for our guests, we have decided that we put 4 bottles in the rooms on Plaza Floor rooms and in all suites.
To show our care to you, I would like to upgrade you to our delux suite for your next stay. Kindly send me a email when you book your room next time.
Regards,
Ronald Ma
General Manager
Tianhong Plaza Hotel, Beijing
(Managed by Radisson Hotels & Resorts)
Ha, you’ll bet I’ll be emailing for my deluxe suite next time round! And I’m glad they have come round about the water!