So I, being very bo-liao (that means having nothing better to do in Singlish), decided to give some customer feedback regarding the horrible tasting soy bean milk which sure doesn’t make it a great way to fly.
I went to Singapore Airlines’ website and e-mailed them under the “Feedback & Enquiry” link. Below is the automated e-mail response I got.
==================================================
Dear Miss Xx,
Thank you for sharing your feedback with us via our website on 29/6/06
13:30:56 hrs.
On behalf of all staff concerned, we would like to thank you for taking
the
time to forward us your compliments. They are much appreciated. We will
ensure that your compliments are conveyed to the staff concerned.
Thank you for choosing to travel with Singapore Airlines. We look
forward
to being of service to you again soon.
Thank you
Yours sincerely
Customer Relations
Singapore Airlines
===============================================
Frankly, I hate such automated responses. It really doesn’t tell me that my feedback has been taken into consideration. And the reason why it says “compliments” is because you have to categorise your feedback (compulsory field) under “compliments” or some other option which I can’t remember now. But there was no “Complaints and Gripes” or “Food Feedback” (I’d have a lot to say about that!) option.
So the best option would be “compliments”, which I did give in a way. You see, I started off by complimenting them on including soy bean milk as a beverage and catering to the tastes of their customers in different localities. Then I dropped the bombshell on how I thought the soy bean milk they served was crap.
And one gripe about their website–it isn’t compatible with Mozilla Firefox! The fields just don’t work when using it to browse. Maybe something else to feedback upon!!!
A friend of mine said I shoulda marched to the place where the flight attendants prepare food and found out what brand of soy bean milk they were using. Anyway, we shall see what the soy bean milk tastes like the next time I order it on board!